Refunds and cancellations
Last updated 28 October 2026
Printed books
- Cancelling: you can cancel for a full refund until we start printing. Write to contact@gotso.in with your order number. Once an order shows "Printing", it is being made for you and cannot be cancelled.
- Damaged or misprinted books: if your book arrives damaged, or does not match the file you ordered, email us within 7 days of delivery with your order number and photos of the problem. We will reprint it free or refund you in full.
- Because every book is personalised, we cannot accept returns for a change of mind, or for errors that were in the album when you ordered, such as a spelling mistake.
How refunds are paid
Approved refunds go back to the original payment method through Razorpay within 5–7 working days. Your bank may take a few more days to show it.